A Step-by-Step Guide to Updating Your Emirates ID in Emirates NBD

The Emirates ID is an essential document for residents of the United Arab Emirates (UAE), serving as a valid identification card and providing access to various services. If you are an Emirates NBD customer and have recently renewed or received a new Emirates ID, it is crucial to update your information with the bank to ensure seamless banking services. In this article, we will provide you with a step-by-step guide on how to update your Emirates ID in Emirates NBD, making the process hassle-free and convenient.

Step 1: Visit the Emirates NBD website or mobile app:

Start by visiting the official Emirates NBD website or launching the Emirates NBD mobile banking app on your smartphone. Ensure that you have your online banking credentials ready for authentication.

Step 2: Log in to your Emirates NBD account:

Enter your username and password to log in to your Emirates NBD account. If you do not have an online banking account, you will need to register for one before proceeding.

Step 3: Locate the "Service Requests" section:

Once you have logged in, navigate to the "Service Requests" section. This section may be located under a different name, such as "Customer Service" or "Help & Support," depending on the layout of the website or app.

Step 4: Choose the "Update Emirates ID" option:

Within the "Service Requests" section, search for the option that allows you to update your Emirates ID information. Click on this option to initiate the process.

Step 5: Provide the required details:

You will be prompted to enter the necessary details related to your Emirates ID. This typically includes your Emirates ID number, the issue date, expiry date, and any other relevant information. Double-check the accuracy of the information before proceeding.

Step 6: Upload supporting documents:

In some cases, Emirates NBD may request additional documentation to verify the updated Emirates ID information. This could include a scanned copy of your new Emirates ID or any other supporting documents. Ensure that you have these documents ready in a digital format for upload.

Step 7: Review and submit the request:

Before finalizing the update request, carefully review all the information you have provided to ensure its accuracy. Once you are confident that all details are correct, submit the request for processing.

Step 8: Await confirmation and verification:

After submitting the request, Emirates NBD will review the information and documents provided. You may receive a confirmation message or email acknowledging the receipt of your request. The bank will then verify the updated Emirates ID information and update it in their records.

Step 9: Visit a branch (if required):

In certain cases, Emirates NBD may require you to visit a branch to complete the Emirates ID update process. If instructed to do so, make sure to carry your original Emirates ID and any other supporting documents requested by the bank. The branch staff will assist you in finalizing the update.


Updating your Emirates ID information with Emirates NBD is crucial to ensure smooth banking transactions and compliance with UAE regulations. By following the step-by-step guide provided in this article, you can easily navigate the process and keep your banking records up to date. Remember to regularly check your Emirates ID's validity and promptly update it with the bank whenever necessary.